Refund and Cancellation Policy

At BuztGrowth, your satisfaction and peace of mind are our top priorities. We strive to provide high-quality, reliable social media growth services. This Refund and Cancellation Policy explains the conditions under which you may request a refund or cancel an order. By placing an order with BuztGrowth, you acknowledge and agree to these terms.

We reserve the right to amend this policy at any time, and all refund decisions are made at our sole discretion.

Money-Back Guarantee

Eligibility for Refunds:

You may be eligible for a full or partial refund if:

  • The service purchased has not been delivered within the specified time due to our actions or system issues.

  • A technical error on our end prevents us from fulfilling your order.

  • A duplicate payment or accidental transaction occurs.

To request a refund, you must contact our support team within 30 days of purchase, providing your order ID, email address, and proof of issue. Requests received after this period may not be eligible.

Exemptions and Exclusions:

This money-back guarantee does not apply to:

  • Delays or interruptions caused by social media platform updates, outages, or policy changes.

  • Orders affected by user actions, such as switching to a private account, changing usernames, or deleting posts.

  • Customer dissatisfaction caused by incorrect expectations (for example, assuming instant results not specified in the product description).

  • Partial completion of services due to external interference or force majeure events.

BuztGrowth reserves the right to decline a refund request if there is evidence of service delivery or violation of our Terms of Service.

Retention Guarantee / Refill Policy

At BuztGrowth, we aim to provide lasting results. We offer a 60-day retention guarantee on applicable services.

If you experience drops in followers, likes, views, or other engagements within 60 days after your order is marked complete, we will refill or replace the missing quantities free of charge.

Retention Terms:

  • The retention guarantee applies only to services specifically labeled as “Guaranteed” or “Refill Eligible.”

  • Users must not violate our Terms of Service or engage in fraudulent behavior.

  • Any breach of platform policies (such as spam, automation, or misuse) voids this guarantee.

  • You must contact [email protected] within 60 days of fulfillment and provide relevant order details and screenshots as evidence of loss.

We reserve the right to assess each case individually before approving a refill or replacement.

Order Cancellation

You may request to cancel an order before it has been processed or entered the delivery queue. Once the service begins or has been partially fulfilled, the order cannot be canceled or refunded.

If you made a purchase by mistake or wish to change your order, contact our support team immediately.
We review all cancellation requests fairly, but refunds are not guaranteed once service processing has started.

Exclusions from Refund and Cancellation

Refunds and cancellations will not be granted in the following cases:

  • The user provided incorrect or invalid account information.

  • The account was set to private during delivery.

  • The user’s content (video, post, or page) was removed during service.

  • Platform algorithm or policy changes affected delivery results.

  • Results did not meet personal expectations when the service was delivered as described.

Processing of Approved Refunds

Once a refund is approved, it will be processed through the original payment method.
Please allow 5–10 business days for the refund to reflect in your account, depending on your bank or payment provider.

Need Clarification?

If you have questions about this Refund and Cancellation Policy or are unsure of your eligibility, please reach out to our customer support team. We’re here to help you with clarity and fairness in every situation.

My Cart
Categories